Overview
Last updated: 6 May, 2026.
At Yudoze, we strive to deliver high-quality social media growth services. Transparency and customer satisfaction are at the core of our business.
This Refund & Return Policy explains your rights regarding refunds, returns, and service guarantees, including our 365‑Day Refill Guarantee.
1. 365‑Day Refill Guarantee
All services purchased on Yudoze come with a 365‑day Refill Guarantee from the date your order is marked as complete.
- If any delivered metrics (e.g., followers, likes, views) drop below the original delivered amount due to normal platform activity, you may request a free refill.
- Refill requests will be processed within [e.g., 24–72 business hours] depending on the service type.
- The refill guarantee applies only to the original order’s quantity and platform. It does not cover natural attrition caused by the recipient closing their account, going private, or violating platform terms.
2. When We Issue a Refund
We want you to be confident when you use Yudoze. A refund will be issued in the following situations:
- We cannot deliver the service
If we are unable to fulfill your order due to technical issues, inventory shortages, or other reasons entirely on our end — and no alternative solution is acceptable to you — you may receive a full refund for the undelivered portion. - Service is permanently impossible
For example, if a platform update permanently blocks a specific growth method before your order can be completed, we will refund the unused balance.
Refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
3. When We Do NOT Offer a Refund
We do not offer refunds in these cases:
- Change of mind after the order has started processing (most social media services begin within minutes).
- Delays caused by the platform (e.g., Instagram, TikTok, YouTube) rate-limiting or temporarily blocking delivery.
- The target account was private, suspended, banned, or deleted at the time of order.
- User-caused issues, such as changing the username, password, or privacy settings during delivery.
- Attempting to combine our services with other providers that negatively affect retention (e.g., mass unfollow tools).
- Natural drops that occur after the 365‑day refill period.
4. How to Request a Refill or Refund
- For refill requests – Contact us at [your support email] with your order number and a screenshot showing the current dropped count.
- For refund requests – Use the same email with the subject line “Refund request — [Order Number]” and a short explanation.
We will respond within [e.g., 24–48 hours] Monday through Friday.
5. Service Delivery & Partial Refunds
If a service is partially delivered and then becomes impossible to complete, we will refund only the undelivered portion of the order (prorated).
Example:
You ordered 1,000 followers, we delivered 600, and the remaining 400 cannot be completed due to a permanent platform restriction → you receive a refund for 400 units.
6. Liability Disclaimer
We are not liable for:
- Actions taken by social media platforms against your account (e.g., warnings, temporary blocks, or permanent bans).
- Loss of followers, engagement, or account status resulting from your own activities (e.g., changing content strategy, violating platform rules).
Our sole obligation is to deliver the service as described or issue a refund according to this policy.
7. Changes to This Policy
We may update this Refund & Return Policy from time to time. The latest version will always be posted on this page with a new “Last updated” date. Continued use of our services after changes means you accept the revised policy.
8. Contact Us
For any questions about refunds, returns, or our 365‑day Refill Guarantee, please contact us:
📧 Email: support@yudoze.com
🌐 Website: yudoze.com